Refund policy

RETURN & REFUND POLICY — Legacy Card House
Effective September 7, 2026

All sales are final. Due to the collectible and often one-of-a-kind nature of trading cards, we do not accept returns for buyer's remorse, and we do not accept returns based on subjective assessments of centering, corner wear, surface texture, or print quality on raw (ungraded) cards. Listing photos and descriptions are provided so you can evaluate the card's condition before purchase — please review them closely.

The one exception: Item Not As Described (INAD).
If the card you received is materially different from the listing (wrong card, wrong set/year, undisclosed damage not shown in photos), contact us within 3 calendar days of delivery at [support email] with:
- Your order number
- Clear photos or video of the card and the original packaging
We will review and, if approved, provide a prepaid return label or refund shipping cost, followed by a full refund once the item is received back in the condition it was sent.

Graded cards (PSA / BGS / SGC).
Grades are the opinion of the third-party grading company at the time of grading, not a guarantee by Legacy Card House. We only accept a return on a graded card if the holder/slab itself arrived cracked, broken, or shows evidence of tampering in transit. We do not accept returns based on disagreement with the assigned grade.

Damaged in shipping.
If your package arrives visibly damaged, photograph the box and contents before opening further and contact us within 48 hours of delivery so we can file a carrier claim.

Sealed product.
Once a sealed pack, box, or case is opened, it cannot be returned.

Order cancellations.
Orders can only be cancelled before they ship. Once a tracking number has been generated, the sale is final under the terms above.

Contact.
Questions about this policy: info@legacycardhouse.com